About us
At Lee's Vault, LLC, we believe exceptional customer relations are the cornerstone of every successful partnership. Our dedicated support team is committed to understanding your unique needs, providing timely and effective solutions, and ensuring every interaction leaves you feeling valued and confident. We're not just here to answer questions; we're here to empower your success.
Frequently asked questions
What hours of support do you offer?
Monday - Friday 8AM - 5PM CST
Do you use scripts or a personalized approach?
We do both! That is up to you.
Can you work within our existing tech stack?
Of Course! We can work within the tech stack you have in place. If there are other options, we may offer you insights to tech that is beneficial but you are under no obligation to switch.
How often do you provide reports?
Reports are provided on a monthly basis. You are always welcome to request a report at any time.
Do you provide dedicated account ownership?
All accounts are owned by you. Lee's Vault, LLC does not retain ownership of accounts for tech that pertains to your business.
What is your cancellation/change policy?
Cancellations and changes are to be sent in writing via email a minimum of 2 weeks prior to the date you wish to cancel or change services.
